Terms and Conditions

Arden & Isles is an independent contractor, affiliated with Fora Travel, Inc. As such, all travel arrangements made are subject to the following terms and conditions:

Terms & Conditions

These Terms & Conditions (“Terms”) govern the relationship between you (“Customer,” “you,” or “your”) and Arden & Isles (“we,” “us,” or “our”), an independent contractor affiliated with Fora Travel, Inc. By booking travel services through Arden & Isles, you acknowledge that you have read, understood, and agreed to these Terms.

1. Travel Documents

It is your responsibility to ensure that you and anyone traveling with you hold valid travel documents, including passports, visas, health/vaccination certificates, and any other entry requirements, for all destinations on your itinerary.

• Individual countries retain full authority to grant or deny visas, and to allow or refuse entry at their borders.

• Arden & Isles has no control over such decisions and assumes no responsibility should you be denied entry, deported, or otherwise affected by government actions.

2. Risks & Safety

Travel inherently involves risks. While we strive to provide guidance, you are responsible for evaluating the safety and suitability of your chosen destination(s).

• We encourage you to review official government advisories and assess any risks before confirming travel.

• Arden & Isles is not liable for loss, damage, injury, costs, or expenses arising from conditions or incidents at your destination.

• Customer’s participation constitutes acceptance of all risks associated with travel, undertaken at their own responsibility.

3. Eligibility & Warranties

• You must be at least 18 years old to make a booking with Arden & Isles.

• You warrant that all information provided by you (or by any household member acting on your behalf) is true, accurate, and complete.

• Any speculative, false, or fraudulent booking is strictly prohibited.

• You agree that our booking facilities are to be used only for legitimate reservations or purchases made for yourself or for persons you are legally authorized to represent.

4. Supplier Terms & Conditions

Arden & Isles acts as an agent for third-party suppliers, including but not limited to airlines, hotels, cruise lines, ground operators, and tour providers. Each supplier has its own terms and conditions, which apply in addition to these Terms.

• By booking with Arden & Isles, you agree to abide by supplier rules, restrictions, and payment policies.

• Violations may result in cancellation of your reservation, denial of services, forfeiture of payments, or additional charges imposed by suppliers.

• You are solely responsible for all charges, fees, duties, taxes, and assessments related to your travel arrangements.

5. Third-Party Bookings

You authorize Arden & Isles to book on third-party platforms or through affiliated suppliers to fulfill your travel requests. By doing so, you accept that:

• You are bound by the terms and conditions of such third parties.

• Your rights may be limited by those agreements.

• Arden & Isles acts on your behalf but assumes no liability for the actions, omissions, or policies of such third parties.

6. Payments & Cancellations

• A 15% fee of the total trip cost applies to any booking canceled, changed, or rebooked after deposit.

• A 10% fee of the total trip cost applies to any hotel booking canceled, changed, or rebooked after confirmation.

• Final payment is due before departure, in accordance with supplier deadlines. Failure to make timely payment may result in cancellation, forfeiture of deposits, and additional penalties.

• Some bookings may be non-refundable once confirmed.

• Cancellation penalties will be disclosed at the time of booking and provided in your confirmation documents.

• All cancellation requests must be submitted to Arden & Isles in writing.

• Cancellation fees will be charged to the credit card on file or deducted from any applicable supplier refund.

7. Limitations of Responsibility & Disclosure

Because Arden & Isles acts solely as an agent for disclosed suppliers and does not control their operations, we are not liable for:

• Personal injury, property damage, delays, or losses resulting from supplier actions, errors, or omissions.

• Acts of negligence, willful misconduct, or default by suppliers or their employees.

• Service disruptions caused by fuel increases, strikes, scheduling changes, or conditions beyond our control.

Arden & Isles disclaims liability for any damages (direct, indirect, incidental, or consequential) connected to services provided by third-party suppliers, including but not limited to flight delays, cancellations, hotel closures, or itinerary changes.

8. Weather & Natural Conditions

Weather and natural conditions are beyond the control of Arden & Isles. We cannot guarantee specific conditions such as snow, sunshine, or rainfall. Events such as volcanic eruptions, ash clouds, storms, or other natural disasters may disrupt travel and are considered force majeure events. In such cases:

• Suppliers may cancel or alter services without notice.

• Refunds, if any, are at the sole discretion of the supplier.

• Arden & Isles shall not be held liable for disruptions caused by weather or natural events.

9. Force Majeure

“Force Majeure” refers to circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, strikes, epidemics, natural disasters, government actions, or defects in equipment.

• In the event of Force Majeure, Arden & Isles may vary, cancel, or substitute arrangements as necessary.

• Refunds are not guaranteed, though we will make reasonable efforts to recover amounts where possible.

10. Limitation of Recovery

Arden & Isles receives commissions and service fees for travel transactions. Any recovery you seek from Arden & Isles shall be limited to the commissions and fees actually received by us in the twelve (12) months prior to the event giving rise to such claim.

11. Reservation of Rights

We reserve the right to:

• Modify these Terms at any time, effective immediately upon posting to this website.

• Refuse service, cancel reservations, or alter itineraries at our discretion.
  Continued use of our services constitutes acceptance of any revised Terms.

12. Entire Agreement

These Terms, along with any supplier terms and booking confirmations, constitute the entire agreement between you and Arden & Isles. They supersede all prior communications, proposals, or agreements, whether written or oral.

13. Intellectual Property

All content on the Arden & Isles website, including text, images, graphics, trademarks, and other intellectual property, is owned by Arden & Isles and/or Fora Travel, Inc. and is protected under applicable copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.